Operations Strategy in a Global Environment (Chapter 2)

Learning Objectives:

1. Define mission and strategy
2. Identify and explain three strategic approaches to competitive advantage
3. Identify and define the 10 decisions of operations management
4. Identify five OM strategy insights provided by PIMS research
5. Identify and explain four global operations strategy options

Operation and Productivity (Chapter 1)

Learning Objectives:

1. Define operations management
2. Explain the distinction between goods and services
3. Explain the difference between production and productivity
4. Compute single-factor productivity
5. Compute multifactor productivity
6. Identify the critical variables in enhancing productivity